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  1. I would like a better way to browse for a product.

    I think the product categories could be designed in a better way.

    38 votes
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      6 comments  ·  Flag idea as inappropriate…  ·  Admin →
      planned  ·  smansfieldsmansfield responded

      Thank you for your feedback. We are in the analysis phase of a planned solution.

    • A tool to find product by problem / solution / application

      In my experience I generally don't know the product name I am looking for, I may know the vendor but for the most part I am looking for a solution.

      I'd prefer a tool that allowed me to find by problem / application / solution.

      Something that perhaps asked some relevant questions and provided a short list of potential product solutions

      17 votes
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • There are too many pages and pathways!

        There are so many pages and pathways, that it is very difficult to manage content and keep it up-to-date. We need a clear map of what pages are on the website and how customers can access them.

        15 votes
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          started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • the top level navigation is difficult to use

          unless i know exactly where i want to go, trying to find a page within the top level navigation is like a needle in a haystack. might get lucky and find it but generally just use the search box.

          14 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 14 votes
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              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 7 votes
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                started  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • 4 votes
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                  under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Outdated information

                  How do you expect customers to get information? You think we're going to pick up the phone and CALL your company?

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Thank you for your feedback. Can you please let us know exactly where you where having problems finding information? We are in the process of reviewing all of the site content and update.

                    Thank you,
                    Adam

                  • Bad website/vague product descriptions

                    You need to include the instrument an item is used for in the product description. Your product descriptions are vague at best.

                    2 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Wow! Your website has all sorts of internal broken links!

                      Wow! Your website has all sorts of internal broken links!

                      2 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • WEBSITE IS NOT WORKING!!

                        I've been trying to place an order for 2 days and it's still showing errors! I even called to try to place my order on the phone and they got errors too. Aaaah!

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • You are inconsistant in translating from metrit to imperial, but worse that that 8 inches is NOT 41 CM!! and that error seems to show up mul

                          http://www.perkinelmer.com/pages/050/flat-panel-detectors/digital-imaging-technologies.xhtml

                          Products

                          16-inch (41 cm) Field of View FPDs
                          8-inch (41 cm) Field of View FPDs

                          a-Si Products
                          16 inch(40cm) Field of View Detectors
                          8 inch(20cm) Field of View Detectors

                          I suspect someone cut and pasted and needed to then edit the 41 to be 20 or whatever.

                          Of course the big problem I'm having is trying to see if I can even squeeze this observation into this annoying ratty little dialog box.

                          I wish you luck!!.

                          I came here to look at FPDs and am perfectly happy with what I found. You make it quite clear that you are…

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Website

                              Your website is NOT user friendly... It is really frustrating. PLEASE PLEASE redesign... with better product descriptions and oh yeah.... part numbers or cat. no would be sooooo freaking helpful... Who would a thought!

                              Oh and when you call customer service to help you find a product number, it would help if you were not rerouted to different people and then finally get a voice message. What kind of company doesn't have someone to help you.

                              1 vote
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                                started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Horrible

                                I would like to search for an item and not have to wait for 5 minutes to get a link. Placing an order on the website is a nightmare. Please fix.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  We are reviewing this issue. Any additional information you could provide related to the search you were conducting will help us troubleshoot and resolve.

                                  Thank you for raising this to our attention.

                                • 1 vote
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                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • It's very hard to get to your MSDS search.

                                    Make a link to your MSDS search on your front page (maybe along the bottom with the contacts). I'm not sure how i happened to finally stumble across it, but it took a while. Your search on the home page was not useful at all. I couldn't find the product or a the MSDS search page. Furthermore, could you make that search in a color that can be seen without highlighting? When it comes up with nothing, I like to look and see if I had a typo.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Extremely painful to navigate. Unable to find brochures on testing machine. The links cycle you through the consumables and accessories.

                                      Still unable to find any relevant pictures or brochure on the TMA Diamond. The link keep cycling me back to accessories and consumables instead of the main machine.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • How can I suggest my request

                                        to whom it may concern.

                                        I would like to say something to PE, and since I could not find apropriate site in your homepage, I decided to write here, as follows,

                                        ------------------------------

                                        I am PE's customer in Korea. Our Lab. is using PE's FTIR for about 20 years, and now we need to purchase new one. I want to replace it with PE's new model, however, its price exceeds our budget. I contacted PE's local agent and ask to depreciate the price, however, the person I contacted told me it's not possible until PE headquarter promote on the model. Now,…

                                        1 vote
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                                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • webcast links for LABWORKS do not work

                                          http://www.perkinelmer.com/pages/010/labworks/media_library.xhtml

                                          All webcast links do not work. They also do not allow me to download using "save target as" option.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi Daniel,

                                            Thank you for bringing this to our attention. I have forwarded this to our web maintenance team to resolve the broken links. If you experience any further issues with our website please feel free to reach out to me directly at adam.knoll@perkinelmer.com.

                                            Thanks,
                                            Adam

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