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  1. Extremely frustrating to browse or search.

    I cannot find the prices of many of your products even when I am signed in. I understand that some prices may be available only my request, but calling to ask for a whole list of prices is impractical, particularly with time zone differences. It is also very frustrating to click a link and end up right back at the beginning of a search, or to search by the listed part number and find nothing.

    3 votes
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      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • how can I access a full alphabetical list of radiochemicals? The site is very confusing

      also the alphabetical list within the categories is in two columns what is very difficult to go through. The structure of the whole site is totally confusing although i was here for many times. And it is slow.

      2 votes
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        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • not able to hear audio of prof nicolaides webcast on cffdna

        not able to hear audio of prof nicolaides webcast on cffdna

        1 vote
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • You are inconsistant in translating from metrit to imperial, but worse that that 8 inches is NOT 41 CM!! and that error seems to show up mul

          http://www.perkinelmer.com/pages/050/flat-panel-detectors/digital-imaging-technologies.xhtml

          Products

          16-inch (41 cm) Field of View FPDs
          8-inch (41 cm) Field of View FPDs

          a-Si Products
          16 inch(40cm) Field of View Detectors
          8 inch(20cm) Field of View Detectors

          I suspect someone cut and pasted and needed to then edit the 41 to be 20 or whatever.

          Of course the big problem I'm having is trying to see if I can even squeeze this observation into this annoying ratty little dialog box.

          I wish you luck!!.

          I came here to look at FPDs and am perfectly happy with what I found. You make it quite clear that you are…

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            under review  ·  JamesJames responded

            Thank you for pointing this out. I reached out to the Product Manger for these FPDs.

          • 1 vote
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              under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Cant find a price or generate a quote on website for GX & GXII

              Dedicated button next to product on website to generate a quote

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • How can I cite this website?

                I would like to cite this website for a science lab report, explaining how the plate reader works.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Broken Volocity download link

                  Broken link for Volocity demo on main Volocity page: http://www.perkinelmer.co.uk/pages/020/cellularimaging/products/volocitydemo.xhtml This page appears to be invalid. Linked from http://www.perkinelmer.co.uk/pages/020/cellularimaging/products/volocity.xhtml ("Volocity Demo FREE download")

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Website

                    Your website is NOT user friendly... It is really frustrating. PLEASE PLEASE redesign... with better product descriptions and oh yeah.... part numbers or cat. no would be sooooo freaking helpful... Who would a thought!

                    Oh and when you call customer service to help you find a product number, it would help if you were not rerouted to different people and then finally get a voice message. What kind of company doesn't have someone to help you.

                    1 vote
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                      started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        under review  ·  JamesJames responded

                        Thank you for bringing this to our attention. I brought this to the product managers attention.

                      • The custom standards form is not easy to use.

                        You have to add elements one by one and the form cannot be saved and resubmitted when you are ready to reorder. Filling out the form for a multi element standard is time consuming.

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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Webcast not fuctioning

                          Webcasts on the Perkin Elmer site do not work with windows media player if at all. No information provided to help resolve the issue.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Extremely painful to navigate. Unable to find brochures on testing machine. The links cycle you through the consumables and accessories.

                            Still unable to find any relevant pictures or brochure on the TMA Diamond. The link keep cycling me back to accessories and consumables instead of the main machine.

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              under review  ·  JamesJames responded

                              Thank you for bringing this to our attention. We will work with our Product Managers to address your concerns.

                            • webcast links for LABWORKS do not work

                              http://www.perkinelmer.com/pages/010/labworks/media_library.xhtml

                              All webcast links do not work. They also do not allow me to download using "save target as" option.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                started  ·  JamesJames responded

                                Hi Daniel,

                                Thank you for bringing this to our attention. I have forwarded this to our web maintenance team to resolve the broken links. If you experience any further issues with our website please feel free to reach out to me directly at adam.knoll@perkinelmer.com.

                                Thanks,
                                Adam

                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Navigation is impossible.

                                  Please sort out the layout of your site! (or the search function)
                                  I have recently seen a Perkin Elmer whitepaper on new types of photon counters that you make and I'm thinking of buying one - but I can't find any indication that they even exist on your website so now I can't buy from you!
                                  I know that you sell single photon counting modules as own one, but even know exact names/part numbers I have never been able to find information about it on your webpage, and it doesn't even appear in the search results.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Sorry for the confusion. This product has been discontinued but the whitepaper was not removed from the website. We’ll remove the whitepaper from the website to avoid further confusion.

                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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